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Pin-iT is dedicated to offering exceptional support for all the products we offer. If you need help with any items or have general questions, please reach out to us by email or phone and we will be glad to assist you.


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You can also use our Contact Us page.

For Magnetic Thin Ribbon Orders- It typically takes 3-5 business days for us to make your ribbon rack and ship it out. Keep in mind that in busy seasons it may take longer. If selecting Priority 2-day shipping, this does not mean your ribbons will arrive in 2 days.

If you are contacting us about a recent purchase, please include the following so that we can better help you.

  • Order number (located on the packing slip, order email confirmation, or on your “My Panel” page),
  • Name of product you are inquiring about
  • Your name
  • Best telephone number and e-mail address so we can contact you

You can check out our How-To page and our  YouTube channel for videos on how to use our products.

If you are needing assistance on how to arrange your Magic Rack- Magnetic Thin Ribbons, please see the illustrations below.