SHIPPING AND RETURN POLICY
We at Pin-iT Military Uniform Tools value our customers and want to ensure a great experience when shopping with us. If for any reason you're not satisfied with your purchase, we offer a return policy that allows you to return the item(s) in good condition within 15 days for a refund.
However, please note that special order products like magnetic thin ribbons, specialty ribbons, one off ribbons, special order ribbons, or personalized items will be accepted for returns on a case-by-case basis. We will only accept Magnetic Thin Ribbons that have attachments/devices if there is an error on our part. Please ensure you have approval from your command prior to ordering a Magic Rack or any Magnetic Thin Ribbons, as we cannot accept any returns on magnetic thin ribbons as they are custom-made to your service needs.
All items must be returned in their original packaging; incomplete or damaged items will not receive a full refund. Upon receipt of the item in its original condition, a partial refund will be issued, covering the product price minus non-refundable payment processing fees. Please note that original shipping charges and credit card transaction fees (such as Stripe fees) are strictly non-refundable, and customers are responsible for return shipping costs. Refunds may take up to 5-10 days to appear back on your credit card or bank account statement.
HOW TO RETURN AN ITEM
To return an item, please follow the steps outlined below:
Contact us within 15 days of the original ship date by calling 954-358-9473 or emailing us at sales@pinitcard.com to inform us of your intention to return the product.
Provide the following information when requesting a return:
Order number (located on the packing slip, your email
confirmation, or on your "My Panel" page)
Your name
Item being returned
Reason for the return
Best phone number and email address so we can contact you
Please address your returns to:
Returns Dept.
Pin-iT Military Uniform Tools
11743 Fennemore Way
Parrish, FL 34219
FOR A SMOOTH RETURN PROCESS
We recommend using a shipping method such as USPS First Class Mail, USPS Priority Mail, or UPS Ground, where a tracking number is provided.
- We make all items in the order we receive them.
- Processing normally takes 3 to 5 business days before shipping. Unless it is a pre-order or back order item.
- Contact us before buying if you need an item by a specific date.
- Shipping speeds are not guaranteed by us or the carrier (USPS or UPS).
- We cannot control postal delays once your package leaves our shop.
- APO/FPO addresses may experience extra delays through military mail systems.
- Expedited shipping does not speed up delivery times for APO/FPO locations.
REPLACEMENT OF PRODUCTS
If the product has a defect when you receive it, we will either re-make your order FREE OF CHARGE or offer a discount based on a case-by-case basis (depending on the circumstances). We make it our goal to ensure you have a great experience on our website and with the products we provide. Please reach out with any questions or concerns you may have, and we will try our best to resolve any issues. For warranty on ribbons and attachments, if an attachment or device falls off your ribbon, we will work with you to try and replace the device or ribbon, depending on the circumstance, within 90 days of the purchase. Just like other ribbon rack companies and traditional slide on ribbon racks, they tend to wear out or fade, and attachments tend to fall off. We cannot guarantee that your ribbons will be in pristine condition for the life of your enlistment, If you misplace a ribbon or a subsequent award/ attachment/ device falls off after the 90 purchase period, you will need to reorder a new ribbon from our ribbon rack builder page.
"The appearance of U.S. Department of Defense (DoD) visual information does not imply or constitute DoD endorsement."
Disclaimer
Pin-iT Military Uniform Tools provides high-quality products designed to meet U.S. military uniform regulations for ribbons, medals, and accessories. While our Magnetic Thin Ribbons are crafted to align with official spacing, alignment, and order of precedence requirements, the Department of Defense (DoD) does not officially approve or endorse specific brands or products. It is the responsibility of individual service members to ensure compliance with their branch’s uniform regulations. Our products have been worn by service members across all branches without issue, offering a practical and reliable alternative to traditional ribbon mounting systems. For specific uniform guidance, we recommend consulting your branch’s regulations or chain of command.
